Module 3

Operate Profitably

Utilization and margin are won or lost in operations. This module covers charging and battery-swap logistics, parking and zone enforcement, pricing, and the safety and compliance workflows that keep a fleet running.

14 lessons154 min total

What you will get out of this module

By the end you will know the operational levers that move utilization and protect your margin.

  1. 1

    Rebalancing Strategy: Where to Move Vehicles and When

    Article

    A cost-aware playbook for fleet rebalancing: read demand patterns, work the morning and evening flows, target your hot zones, and make every move pay for itself, with Levy AI Ops ranking the moves by ROI.

    11 min

  2. 2

    Building a Preventive Maintenance Program

    Article

    A working preventive maintenance program for a shared scooter fleet: inspection intervals, common wear items, brake, tire, and battery checks, the maintenance-mode workflow, and how to set mean-time-to-repair targets.

    11 min

  3. 3

    Spare Parts Inventory and Warranty Claims

    Article

    How to stock scooter spare parts, set reorder points, and run fleet warranty claims. Levy stocks common parts in the US and files manufacturer warranty claims (like OKAI's 90-day) on your behalf.

    11 min

  4. 4

    Charging and Battery-Swap Operations at Scale

    Article

    How to run the three shared-fleet charging models (field swap, cluster and warehouse, and docking) efficiently at scale, with swap-station inventory, juicer and charger routing, and the cost-per-charge math that decides which model protects your margin.

    11 min

  5. 5

    Battery Fire Safety and Code Compliance

    Article

    A warehouse-ready guide to lithium battery fire safety for fleet operators: UL 2272 and UL 2849 certification, charging-room and storage design, thermal-runaway response, and the local fire codes now reshaping how you store and charge packs.

    11 min

  6. 6

    Theft, Vandalism, and Vehicle Recovery

    Article

    A layered loss-prevention and recovery playbook for connected fleets: physical and IoT anti-theft, geofences and remote immobilization, a step-by-step GPS recovery workflow, how to build an insurance claim from platform data, and how to deter and respond to vandalism.

    11 min

  7. 7

    Hiring and Managing Your Field Team

    Article

    How to staff and manage the field team behind a shared scooter fleet: charger and juicer roles, mechanics and rebalancers, employee versus contractor, the gig bounty marketplace, scheduling, and labor-cost control.

    11 min

  8. 8

    Handling Payments, Failed Charges, and Chargebacks

    Article

    How ride payments flow end to end on Levy's managed Stripe stack: rider wallets and auto-top-up, failed-charge recovery, disputes and chargebacks, and the fraud detection tools on the platform.

    11 min

  9. 9

    Refunds and Fare Disputes, Done Right

    Article

    How to handle scooter rental refunds and fare disputes without corrupting your books: always adjust against the ride, choose fare adjustment or refund correctly, and keep partner payouts and tax accurate.

    10 min

  10. 10

    Sales Tax and Bookkeeping for a Rental Fleet

    Article

    How to keep clean books for a scooter, e-bike, or moped rental fleet: what revenue and tax to track, how sales and rental tax collection and remittance work, expense categories, and records that satisfy partners and investors.

    11 min

  11. 11

    Revenue Share and Partner Payouts

    Article

    How Levy's revenue-share model pays you: gross rider payments become net revenue after processing, your partner share settles from there, and ride-level accounting keeps every payout and tax number correct.

    11 min

  12. 12

    Reading Your Fleet Analytics: From Telemetry to Decisions

    Article

    A working operator's guide to fleet analytics: the metrics that move money, which micromobility dashboards to open, how to run utilization and cohort analysis, read demand, and turn every number into a decision.

    11 min

  13. 13

    Staying Compliant: MDS, GBFS, and City Reporting

    Article

    The data-compliance layer for shared fleets: what MDS 2.0 and GBFS 3.0 are, what cities require, how real-time speed and zone enforcement works, and how Levy's included feeds and city policy ingestion keep your permit in good standing.

    12 min

  14. 14

    Safety Operations: Helmet, Sidewalk, and Speed-Zone Enforcement

    Article

    A configuration-first playbook for enforcing rider safety on a shared fleet: helmet checks at unlock, end-of-ride parking verification, sidewalk-riding detection with throttle cut, and geofenced speed zones, using Levy Vision and zones.

    11 min

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