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Service loaners,
finally accountable.
Stop tracking your loaner fleet on a whiteboard. Automated dispatch, OEM telematics, license capture, fuel and mileage reconciliation, and a paper trail your warranty auditor will actually accept.
Loaner Pool
Service Department
Loaner #007
142 mi
M. Patel — RO 48201
Out
Loaner #014
286 mi
J. Lee — RO 48234
Out (overdue)
Loaner #022
—
Available
Wash bay
Loaner #031
38 mi
A. Cho — RO 48261
Out
Available
8
Overdue
2
Service
1
Why Now
Loaner programs run on goodwill, until the audit shows up.
Modern OEM warranty programs require a software-backed trail. Most dealerships are still doing it the way they did in 2003.
The whiteboard is always wrong.
Loaner status lives on a dry-erase board next to the service drive. By 10 a.m. it's already lying about which keys are out and which cars are washed.
Loaners disappear for weeks.
Customer keeps the loaner past the agreed return date. Nobody calls. The car shows back up two weeks later with 3,000 miles and a chipped windshield.
Fuel and mileage logs are theater.
Service writers eyeball the gauge and round the odometer. Half the entries are wrong, and there's no system to catch it.
OEM warranty audits are brutal.
Manufacturers reimburse for warranty loaners only with a defensible audit trail: who, what RO, what dates, what mileage. A handwritten log doesn't cut it anymore.
How It Works
RO in. Loaner out. Everything documented.
RO triggers a loaner request
Service writer flags the RO as needing a loaner. The system finds an available unit and reserves it before the customer is even at the desk.
Customer signs in 90 seconds
Driver license + insurance scanned. eSignature for the loaner agreement. Initial photos and odometer captured automatically from the car.
Keyless handoff
Customer unlocks via OEM telematics from the service-shuttle waiting area or curbside. No "come back to the desk" round-trips. Loaner key cabinets become a fallback, not the front line.
Auto-reconcile on return
Mileage, fuel level, location, and any geofence breaches captured the moment the car returns to the lot. RO closes with a clean record. Warranty submission generated for you.
What You Get
Built for service managers, not IT.
RO-anchored, audit-defensible
Every loaner record links to the repair order, the customer, the dates, the mileage, and the OEM warranty claim. Audit packages export with one click.
License + Insurance Capture
DL scan, selfie, and insurance proof in 90 seconds. Stored attached to the loaner record.
Real Mileage Capture
Odometer pulled directly from OEM telematics. No more eyeballed log entries.
Fuel Reconciliation
Fuel level pulled at hand-off and return. Auto-bills the customer for any deficit.
Customer self-serve, dealership branded
Customer signs the agreement and unlocks the loaner from your branded dealership app. Service department recovers two hours of writer time per day.
Overdue Alerts
Auto-notify the customer at 24h overdue. Auto-disable the car at the threshold you set.
Geofence & Curfew
Loaner crosses the state line or your curfew window? Service manager pages instantly.
DMS Integration
CDK, Reynolds, Tekion, Dealertrack, and DealerSocket connectors so the RO and the loaner stay in sync.
Built For
Service-drive scenarios you already handle—just better.
Warranty Loaners
OEM-reimbursed loaners with a defensible paper trail. Get paid back, every claim, every time.
Customer-Pay Loaners
Daily-rate loaners for customers whose work isn't covered by warranty. Stripe-billed automatically.
VIP & Concierge
Pre-staged loaners for top customers. They scan a QR at the door, drive away. The dance with the service writer goes away.
Multi-Rooftop Pools
Auto-group dealer fleets share a loaner pool. Customer drops at one rooftop, the next sister store gets the unit.
After-Hours Pickup
Customer comes in for service after hours, leaves with a loaner without seeing a human. Drop-box keys, optional.
Damage Claims
Pre-loan condition photos, telematics-recorded events, post-loan photos—disputes resolve in minutes.
The Platform
A loaner desk that runs itself.
Service-drive workflows, dealer DMS integration, OEM telematics, and a customer experience your guests will tell their friends about.
Pool
22
Out
14
Overdue
2
MTD
187
L#007 · M. Patel
RO 48201
142 mi
L#014 · J. Lee (overdue 6h)
RO 48234
286 mi
L#031 · A. Cho
RO 48261
38 mi
L#042 · R. Singh (out-of-state)
RO 48270
512 mi
Retire the whiteboard.
Tell us your DMS and OEM lineup. We'll set up a sandbox in a week and a live service drive in two.
Proof & compatibility
Audit-grade integrations with every major DMS and OEM.
Designed for warranty reimbursement and OEM compliance, not for tech demos.
Works with
What ships per service drive
- Loaner manager dashboard for service writers
- Branded customer signing app (iOS + Android + web)
- License + insurance capture flow
- OEM telematics authorizations
- DMS connector to your existing system
Deployment timeline
- 1
Week 1 — DMS & OEM hookup
Authorize DMS connector and OEM telematics.
- 2
Week 2 — Workflow build
Loaner agreement, fuel rules, and overdue thresholds configured.
- 3
Week 3 — Service-drive training
Service writers trained, paper logs retired.
- 4
Week 4 — Audit-ready
First warranty package exported and reconciled.
Support included
- Dedicated service-manager success contact
- Warranty audit-package generation
- Manufacturer-specific compliance updates
- Customer support phone tree under your brand
Keep exploring
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Modernize your service loaner desk
Tell us your DMS and pool size. We'll show you the audit-grade workflow.