Connecting with Offline Segway Scooters Through the Launcher App

Use Segway Launcher when a Segway Max scooter is offline and you need a direct Bluetooth connection for local checks or recovery actions.

Install Segway Launcher

Segway Launcher is available on iOS:

Segway Launcher on the App Store

For Android or region-specific installs, use the package provided by Segway or your Levy onboarding team.

Login

The Launcher login uses the Segway platform code plus operator credentials issued for your fleet.

Use the username and password provided during onboarding. If you do not have them, contact Levy support or the fleet administrator who owns the Segway account.

Connect Over Bluetooth

1. Open Segway Launcher.
2. Sign in with your platform code and operator credentials.
3. Tap the Bluetooth tile on the opening screen.
4. Scan the scooter's Segway QR code. This is the Segway fleet QR code, not the Levy rider-app QR code.
5. Stand near the scooter while the app connects.
6. Use the available Bluetooth actions for local diagnostics or recovery.

What Bluetooth Access Is For

Bluetooth access is useful when:

• The scooter is offline and cannot receive remote IoT commands.
• You need to verify local scooter status.
• You need to check firmware, fault, or alert details in Segway tooling.
• You need to recover a vehicle before its cellular connection is restored.

For a broader Launcher overview, see Segway Launcher - Bluetooth Features.

Common Issues