Transport Mode
What is Transport Mode?
Transport Mode (also called Shipment Mode) is a state where the scooter and its IoT module are powered off completely. When in Transport Mode, the display shows a specific sleep indicator icon.
This mode is designed to protect the battery during shipping and long-term storage by preventing over-discharge.
Why and When to Use Transport Mode
Use Transport Mode when scooters will not be used for an extended period, such as:
- Shipping scooters between locations
- Storing scooters in a warehouse for more than a week
- Taking scooters out of service for maintenance
- Seasonal storage
During Transport Mode, all power to the scooter is cut off, including the IoT's 4G module. The scooter will appear offline in the Dashboard while in this state - this is normal and expected.
How to Enter Transport Mode
There are two methods to put a scooter into Transport Mode:
Method 1: Via API (API Users)
Use the API endpoint: API → Setting → transportation_mode
Method 2: Via App (Software Users and API Users)
Use either the Segway Launcher app or the BLE app:
- Open the Segway Launcher or BLE app on your phone
- Connect to the scooter via Bluetooth
- Navigate to the Settings or Mode section
- Select Transport Mode
- Confirm the action
How to Exit Transport Mode (Normal Mode)
There are two methods to exit Transport Mode:
Method 1: Charge the Scooter
Plugging in the charger will automatically exit Transport Mode. The scooter will restart in normal operating mode after charging for more than 3 seconds.
Method 2: Via App
- Open the Segway Launcher or BLE app
- Connect via Bluetooth
- Select Exit Transport Mode or switch back to normal mode
New Scooters: First-Time Setup
When you receive your first batch of scooters, they will arrive in Transport Mode. You must exit Transport Mode before the scooters can be deployed.
Recommended first-time setup order:
- Exit Transport Mode by charging the scooter
- Activate the scooter in the Segway Dashboard
- Verify the scooter comes online in the Dashboard
- Check that the firmware version is the latest available
- Update firmware if needed
See Things to Do After Receiving Your First Batch of Scooters for the complete checklist.
Scooter Shows Offline After Exiting Transport Mode
If the scooter is still offline after charging:
- Verify it is activated in the Dashboard
- Check the IoT IP and APN settings
- See Troubleshoot Offline Scooter