How to Unlock a Helmet
Once a smart helmet is bound to a scooter, you can unlock it using the Segway Launcher app. This is useful for operator-assisted helmet retrieval or troubleshooting.
A step-by-step video tutorial is available via the Segway Launcher app. Contact Segway support to access the video guide.
Overview
To unlock a helmet using Segway Launcher:
- Open the Segway Launcher app
- Find the scooter the helmet is bound to
- Select Helmet from the scooter options menu
- Tap Unlock Helmet and confirm
Notes
- The scooter must be within Bluetooth range or online for the helmet unlock command to work
- If the helmet is not responding, verify it is properly bound to the scooter
- Rider-side helmet unlocking (via the rider app) is configured separately through your platform settings
Related Guide
Running a fleet on this hardware?
Levy Fleets runs scooters, e-bikes, mopeds and golf carts on the IoT hardware you already have, with integration pages for 29 vendors including Segway, Okai, Omni, Queclink, Invers and Comodule. Keyless unlock, geofencing, rider payments and rider support are included, and the Managed plan is a share of revenue with no per-vehicle software fee.