Levy Fleets
Privacy Policy
This policy covers Levy Fleets, Levy Guestpass, the Levy Fleets dashboard, guest access links, and related mobile or web services. It supplements the legal rental documents available at /legal/privacy.
Effective date: July 4, 2026
Levy Guestpass data
Levy Guestpass is contactless access automation for carsharing hosts. It is not an official integration with any carsharing marketplace. Hosts remain responsible for marketplace verification, rental rules, and physical-key fallback instructions.
Guest contact details
Hosts may enter a guest name, phone number, email address, marketplace label, trip window, pickup instructions, and fallback instructions so Levy Guestpass can issue a secure access link.
Verification and device data
Guestpass stores OTP verification status, token metadata, device fingerprint hashes, IP address, browser or app user agent, and timestamps needed to prevent forwarded-link abuse.
Vehicle access data
Guestpass records lock, unlock, and find-vehicle command attempts, provider responses, failure reasons, approximate vehicle location returned by the configured provider, and audit events for host or support actions.
Support and diagnostics
Guestpass logs support escalations, command failures, rate-limit events, notification delivery status, and error-monitoring metadata needed to diagnose access issues.
How we use information
- Create and deliver time-gated guest access links.
- Verify that the guest has the phone number entered by the host.
- Confirm the host has completed marketplace-required ID verification before unlock is enabled.
- Send lock, unlock, and find-vehicle commands through connected vehicle providers.
- Maintain audit logs for safety, fraud prevention, host support, marketplace disputes, insurance claims, billing, and legal compliance.
- Detect provider outages, abuse, command failures, and forwarded-link risk.
How information is shared
We do not sell Guestpass guest data. We share information only as needed to operate, secure, support, bill, and legally defend the service.
- Vehicle hosts and authorized Levy Fleets operators receive the session and audit details needed to manage their trips.
- Communication providers process SMS and email messages used for guest links, OTPs, trip reminders, and support notifications.
- Vehicle-control providers process the lock, unlock, location, and telemetry commands required for remote access.
- Payment, analytics, and error-monitoring providers process limited data needed for billing, service reliability, and diagnostics.
- Law enforcement, insurers, marketplaces, or legal counterparties may receive relevant records when required by law or needed to resolve a safety incident, claim, chargeback, or marketplace protection dispute.
Retention and choices
Guestpass access-session records, token metadata, and command audit events are retained for at least two years because they are operational security records for vehicle access, support, marketplace disputes, insurance claims, and legal holds. SMS opt-out requests are retained so we can honor future opt-outs. Guests can ask for access, correction, deletion where legally available, or SMS opt-out support by contacting support@levyelectric.com.
Contact
Levy Electric Inc., 143 Ludlow Street, New York, NY 10002. Email support@levyelectric.com or call (917) 409-7081.