Creating Tasks Manually

Most work orders in a mature fleet are created by the rule engine, but manual creation is still the right answer for ad-hoc work: a customer call about a parked-and-leaking moped, a planned modification, a one-time inspection. This article covers the three manual paths.

From the Kanban board

This is the fastest path and the one your ops team will use 90% of the time.

From a vehicle detail page

If you're already looking at a vehicle's history, it's faster to create the task in context:

1. Open the vehicle at /dashboard/vehicles/[id]
2. Scroll to the Open Tasks card on the right
3. Click + New Task
4. The dialog opens with vehicle pre-selected — fill in type, priority, title, description, and create

The vehicle detail page also surfaces every closed task against the machine in the Maintenance History section, so you can confirm a particular fault is recurring before opening another work order.

From the API

For integrations and scripts, post to /api/tasks:

POST /api/tasks
Content-Type: application/json

{
  "vehicle_uuid": "uuid-here",
  "task_type": "repair",
  "priority": "high",
  "title": "Front brake cable replacement",
  "description": "Reported by rider — cable slipping. Replace cable + housing.",
  "assignee_id": "team-member-uuid-or-null"
}

The route enforces the one open task of the same type per vehicle rule. If a repair task is already open against the vehicle, the response is 200 with skipped_duplicate: true rather than 201. This prevents rule-loop and integration-bug duplicates.

What happens after create

Three things fire immediately:

1. SLA clock starts. sla_due_at is written based on your priority config.
2. Vehicle status check. If priority is high or critical, a DB trigger flips vehicles.status to maintenance — unless the vehicle is in_use (a ride is active), in which case the flip waits for the ride to end.
3. Notification fan-out. If the task is assigned, the assignee gets an Expo push. If the priority is critical, the ops_manager for the subaccount also gets a push and a Slack message.

What you cannot do manually

A few rules to keep the data clean:

• You cannot create a task without a vehicle_uuid. Non-vehicle assets (charging cabinets, batteries on the shelf) are out of scope until the CMMS expansion ships.
• You cannot create a duplicate task of the same task_type against the same vehicle. Close the first one or pick a different type.
• You cannot create a task for a vehicle in another subaccount. RLS blocks it server-side.