Rider Push Notifications
We recommend keeping this enabled
Levy strongly recommends keeping rider push notifications set to Required for your fleet. Notifications are how riders receive ride status, low-battery and parking reminders, payment alerts, and receipts. Turning the requirement off means riders can start trips without these safety and billing messages, which tends to lead to more mis-parked vehicles, missed payments, and disputes.
What this is
When a rider starts a trip, the Levy app checks whether push notifications are enabled on their phone. Notifications keep riders informed during and after a ride:
- Ride started, paused, and ended confirmations
- Low-battery and "leaving the zone" warnings
- Parking and end-of-ride reminders
- Payment problems and receipts
Because these messages matter for both the rider and your operation, the app encourages riders to turn notifications on before they ride.
The rider experience
If a rider has not enabled notifications, the app shows a short prompt asking them to turn them on.
- If they enable notifications, they continue straight into the ride.
- If they have already turned notifications off in their phone's system settings, the app points them to the correct Settings screen and still lets them ride.
- The prompt is designed never to permanently strand a rider. Someone who keeps declining is still able to start their trip, so the requirement will not lock anyone out of riding.
In short, it is a strong nudge to enable notifications, not a hard block that prevents rides.
Fleet settings
The requirement can be set per fleet:
| Setting | What riders see | When to use |
|---|---|---|
| Required (recommended) | Prompted to enable notifications before riding. Strongly encouraged, but never permanently blocked. | The default for most fleets. Best rider safety and the fewest disputes. |
| Optional | Prompted once, but can dismiss and ride immediately. | If your riders have reported friction and you accept the trade-off. |
| Off | No notification prompt at ride start. | Rare. Only if you have a specific reason to remove the prompt entirely. |
Changing this setting
This setting is managed by the Levy team. To change the notification requirement for your fleet, contact support@levyelectric.com and let us know which mode you would like.
Why we recommend Required
Riders who enable notifications:
- Know right away if a payment fails, which avoids surprise balances and disputes
- Get parking and end-of-ride reminders, which reduces mis-parked and abandoned vehicles
- Receive low-battery and zone warnings that keep them and your vehicles safe
For these reasons we recommend leaving the requirement on for most fleets. If riders are reporting friction, Optional is a better middle ground than turning it Off entirely.
Need help?
Questions about rider notifications, or want to change your fleet's setting? Contact support@levyelectric.com.