General Settings
General settings allow you to configure your account preferences, branding, operational parameters, and system-wide defaults.
Navigation
Access General Settings from Dashboard > Settings > General.
Account Information
Basic Details
| Setting | Description |
|---|---|
| Account Name | Your organization name |
| Account ID | Unique identifier (read-only) |
| Contact Email | Primary contact |
| Contact Phone | Support phone number |
| Address | Business address |
Updating Account Info
- Navigate to Settings > General
- Edit fields as needed
- Click Save Changes
Branding
Logo Configuration
Upload your logo for:
- Dashboard header
- Customer app
- Email communications
- Invoices and receipts
Requirements:
- Format: PNG or SVG
- Size: 200x50 pixels minimum
- Background: Transparent recommended
Brand Colors
Configure brand colors:
| Setting | Usage |
|---|---|
| Primary Color | Buttons, links |
| Secondary Color | Accents |
| App Theme | Light/dark mode |
App Name
Set the customer-facing app name:
- Displayed in app stores
- Shown on receipts
- Used in notifications
Regional Settings
Time Zone
Set your operational time zone:
- Select from dropdown
- All times displayed in this zone
- Reports use this zone
- Affects ride timestamps
Language
Choose dashboard language:
- English
- Spanish
- French
- German
- More available
Currency
Set default currency:
- USD ($)
- EUR (€)
- GBP (£)
- CAD ($)
- AUD ($)
Multi-Currency
For multi-region deployments with different currencies, configure per subaccount.
Date/Time Format
Choose display format:
| Option | Example |
|---|---|
| US Format | MM/DD/YYYY, 12hr |
| EU Format | DD/MM/YYYY, 24hr |
| ISO Format | YYYY-MM-DD, 24hr |
Distance Units
Choose measurement system:
- Metric: Kilometers
- Imperial: Miles
Operational Settings
Service Hours
Configure operating hours:
| Day | Hours |
|---|---|
| Monday | 6:00 AM - 11:00 PM |
| Tuesday | 6:00 AM - 11:00 PM |
| ... | ... |
| Sunday | 8:00 AM - 10:00 PM |
Outside service hours:
- Rides may continue
- New rides may be restricted
- Notifications sent
Ride Settings
| Setting | Description | Default |
|---|---|---|
| Max Ride Duration | Automatic end after | 2 hours |
| Max Pause Duration | Auto-end if paused | 30 min |
| Minimum Battery Percent | Below this, vehicles are hidden from riders | 20% |
| Allow Pause | Enable pause feature | Yes |
Vehicle Settings
| Setting | Description | Default |
|---|---|---|
| Low Battery Alert Threshold | Email ops when an available vehicle is at or below this | 20% |
| Lock Timeout | Auto-lock after unlock | 5 min |
| GPS Interval | Location update frequency | 30 sec |
Subaccounts
Managing Subaccounts
Subaccounts represent different locations or regions:
| Field | Description |
|---|---|
| Name | Location identifier |
| Time Zone | Local time zone |
| Currency | Local currency |
| Contact | Local manager |
Creating Subaccounts
- Go to Settings > Subaccounts
- Click Add Subaccount
- Configure details
- Assign vehicles and zones
- Save
Subaccount Settings
Each subaccount can override:
- Service hours
- Pricing
- Zones
- Contact info
Contact Information
Support Contact
Configure customer support:
- Support email
- Support phone
- Support hours
- Chat integration
Emergency Contact
Set emergency procedures:
- Emergency phone number
- Incident email
- Response protocol
Legal Settings
Terms of Service
Upload or link to:
- Terms of Service URL
- Privacy Policy URL
- User Agreement
Shown to customers:
- During signup
- In app settings
- On receipts
Data Retention
Configure data handling:
- Ride data retention period
- Customer data handling
- GDPR compliance settings
Notifications
System Notifications
Configure who receives system alerts:
- Low battery alerts
- Vehicle offline alerts
- Critical issues
- Daily summaries
Customer Notifications
Set customer communication:
- Ride receipts
- Low balance alerts
- Promotional messages
- Account updates
See Notification Settings for details.
Security Settings
Password Policy
Set password requirements:
- Minimum length
- Complexity requirements
- Expiration period
- Reuse restrictions
Session Settings
| Setting | Description |
|---|---|
| Session Timeout | Auto-logout after inactivity |
| Remember Me | Duration of saved sessions |
| Multi-Session | Allow multiple devices |
Two-Factor Authentication
Enable 2FA for operators:
- Require for all users
- Optional per user
- Recovery options
Integration Settings
External Services
Configure connected services:
- Payment processor
- Email provider
- SMS gateway
- Analytics platform
API Settings
See API Keys for API configuration.
Advanced Settings
Debug Mode
Enable for troubleshooting:
- Verbose logging
- Performance metrics
- Error details
Debug Mode
Only enable for troubleshooting. May impact performance and generate large logs.
Beta Features
Access new features early:
- Enable beta program
- Test new functionality
- Provide feedback
Feature Flags
Toggle specific features:
- Enable/disable features
- A/B testing
- Gradual rollouts
Best Practices
Initial Setup
- Set time zone first
- Configure branding
- Set operational hours
- Review default settings
Regular Review
- Review settings quarterly
- Update contact info
- Check service hours
- Verify legal documents
Before Changes
- Document current settings
- Test in staging if available
- Notify team of changes
- Have rollback plan
Troubleshooting
Settings Not Saving
- Check required fields
- Verify permissions
- Try different browser
- Contact support
Time Zone Issues
- Verify correct zone selected
- Clear browser cache
- Check individual user settings
- Review subaccount settings
Need Help?
For settings assistance, contact support@levyelectric.com.
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