Behavior-based safety scoring, rewards, and interventions
How riders file appeals on a score, where the operator handles them in the dashboard, the 7-day SLA, and the full audit trail.
Common questions about Rider Score - rider, operator, legal, and integration questions answered.
Enable Rider Score on your subaccount, pick sensible defaults, and ship a safe pilot.
How the pre-unlock helmet selfie verification works - capture, storage, TTL, and how the discount is applied.
The 7-step ladder for unsafe riders - from in-app nudge to permanent ban, and exactly how each step reaches the vehicle.
Behavior-based scoring that rewards safe riders and intervenes on unsafe ones - how Levy Rider Score works and what it changes for your fleet.
How the late-night reaction test works - configurable trigger window, pass criteria, cooldown, and the privacy framing.
Tier structure, perks, wallet credit caps, and how rewards reach the rider through the existing refund pipeline.
What the rider sees in the mobile app - post-ride breakdown, score tab, intervention banners, quiz, helmet selfie, Safe Ride Check.
How per-trip and rolling rider scores are computed - inputs, weights, and the EWMA model.
Common Rider Score problems and how to diagnose them - missing scores, stuck tiers, ghost interventions, reward not issued.
Every configurable knob in Rider Score - weights, thresholds, tier rules, ladder rules, reward caps, helmet TTL, Safe Ride Check.