Zone Management

Zones allow you to define geographic boundaries that control vehicle behavior and rider experience. Create parking zones, restrict access to sensitive areas, enforce speed limits, and define your service area.

Zone Overview

What Zones Do

Zones enable you to:

• Define service areas - Where customers can rent vehicles
• Designate parking - Preferred and required parking locations
• Restrict access - No-go zones where riding is prohibited
• Control speed - Areas with enforced speed limits
• Incentivize behavior - Bonus zones for desired parking

Zone Types

Creating Zones

Using the Map Interface

1. Navigate to Zones
2. Click Add Zone
3. Select the zone type
4. Draw the zone on the map:
   • Click to place vertices
   • Click first vertex to close polygon
5. Configure zone settings
6. Click Save

Drawing Tools

Zone Settings

Zone Types in Detail

Parking Zones

Parking zones designate where customers can end their rides.

Configuration:

• Mark as "preferred" for incentivized locations
• Set parking reward points
• Add custom parking message
• Define hours of operation

Behavior:

• Customers see zones on the map
• App encourages parking in zones
• Rewards given for compliant parking

No Parking Zones

Areas where customers cannot end their rides.

Use Cases:

• Private property
• Pedestrian-only areas
• Emergency access routes
• Building entrances

Behavior:

• Customers warned when in zone
• Ride cannot be ended in zone
• Must move vehicle to end ride

No Go Zones

Areas where vehicle throttle is disabled.

Use Cases:

• Pedestrian plazas
• Indoor areas
• Construction zones
• High-risk locations

Behavior:

• Throttle disabled when entering
• Ride can continue (coasting only)
• Alert shown to rider
• Ride may be auto-paused

Speed Limit Zones

Areas with enforced speed limits.

Configuration:

• Set maximum speed (5-25 KPH typical)
• Define zone boundaries
• Choose enforcement type

Behavior:

• Vehicle speed limited automatically
• Rider sees speed limit notification
• Speed limit icon shown on map

Common Speed Limits:

Charging Zones

Locations of charging stations or battery swap points.

Configuration:

• Mark station location
• Add description
• Set operating hours
• Link to station inventory

Behavior:

• Shown on map for riders
• Can be parking endpoint
• Integration with charging systems

Bonus Zones

Areas that offer rewards for parking.

Configuration:

• Set bonus point amount
• Define rebalancing multiplier
• Set time-based bonuses
• Custom messaging

Behavior:

• Higher rewards shown on map
• Customers incentivized to park here
• Helps with fleet rebalancing

Zone Enforcement

How Enforcement Works

When a vehicle enters or exits a zone:

1. GPS position is checked against zone boundaries
2. Zone rules are evaluated
3. Commands sent to vehicle (if applicable)
4. Rider notified of zone entry/restrictions

Enforcement Actions

GPS Accuracy Considerations

Zone boundaries have inherent GPS uncertainty:

• GPS accuracy varies (3-15 meters typical)
• Indoor/urban areas have worse accuracy
• Boundaries should have buffer zones
• Critical zones should be larger than needed

Managing Existing Zones

Viewing Zones

The zones page shows:

• Map with all zones displayed
• List of zones with details
• Filter by zone type
• Search by name

Editing Zones

To modify a zone:

1. Click on the zone in the list or map
2. Click Edit
3. Adjust boundaries or settings
4. Click Save

Deleting Zones

To remove a zone:

1. Click on the zone
2. Click Delete
3. Confirm deletion

Zone Priority

When zones overlap, priority determines behavior:

1. No Go - Highest priority
2. No Parking - High priority
3. Speed Limit - Medium priority
4. Parking/Bonus - Lowest priority

Service Area

Defining Your Service Area

The service area defines where customers can rent vehicles:

1. Create a large "Service Area" zone
2. Cover your entire operating region
3. Vehicles outside cannot be rented

Out of Service Area

When vehicles are outside the service area:

• Shows as "Out of Service Area" to customers
• Cannot be unlocked
• Alerts operator of vehicle location

Best Practices

Zone Design

• Use clear, descriptive names
• Keep boundaries simple (fewer vertices)
• Account for GPS accuracy
• Test zones before deployment

Speed Zones

• Use gradual speed transitions
• Warn riders before speed reduction
• Avoid sudden speed changes
• Consider pedestrian flow patterns

Parking Zones

• Cover high-demand areas
• Include transit connections
• Avoid blocking pedestrian paths
• Consider accessibility requirements

No-Go Zones

• Mark clearly in app
• Use for genuine safety concerns
• Provide alternative routes
• Review regularly

Zone Analytics

Tracking Zone Usage

Monitor zone performance:

• Rides starting/ending in zones
• Parking compliance rates
• Speed zone effectiveness
• Bonus zone utilization

Adjusting Zones

Based on analytics:

• Expand popular parking zones
• Adjust bonus amounts
• Refine speed zone boundaries
• Remove unused zones

Troubleshooting

Zone Not Enforcing

Possible causes:

• Zone not saved properly
• GPS accuracy issues
• Vehicle firmware issue
• Zone type misconfigured

Solutions:

1. Verify zone appears on map
2. Check zone type is correct
3. Test with known location
4. Review vehicle telemetry

Riders Confused by Zones

Solutions:

• Add clear zone names
• Include helpful messages
• Improve in-app zone display
• Add signage at physical locations

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