Help Center

How can we help you?

Search our knowledge base or browse categories below to find answers to your questions.

Browse by Category

Getting Started

Learn the basics of Levy Fleets and get your first fleet up and running

5 articles

Fleet Management

Manage vehicles, zones, pricing, and daily operations

13 articles

Rides & Operations

Manage active rides, view ride history, and handle ride operations

9 articles

Customers

Manage customer accounts, wallets, verification, and communications

6 articles

Zones

Configure geofencing zones for service areas, parking, no-go areas, and speed limits

6 articles

Pricing

Configure pricing tiers, promotions, and subscription packages

7 articles

Billing & Payments

Pricing plans, invoicing, Stripe integration, and payment processing

10 articles

Loyalty Program

Points, tiers, rewards, and referral programs

6 articles

Analytics

View dashboards, reports, and business intelligence

5 articles

Integrations

IoT devices, ZIMO configuration, API access, and third-party connections

1 article

Operations

Field operations, maintenance workflows, and daily operational tasks

2 articles

API & Webhooks

Integrate with Levy Fleets using our REST API and webhooks

2 articles

Mobile Apps

Rider and operator mobile app features, usage guides, and fleet management on the go

5 articles

Alerts & Notifications

System alerts, low battery warnings, and automated notifications

1 article

Settings

Configure your account, team, and notifications

4 articles

Admin

Advanced administration and system management features

4 articles

Troubleshooting

Common issues, FAQs, and solutions to help you resolve problems quickly

4 articles

Hardware

Technical documentation for motor controllers, telemetry devices, and scooter hardware

17 articles

Car Sharing

Set up and manage car sharing — Smartcar integration, rental sessions, reservations, insurance, and subscriptions

25 articles

Segway Dashboard & Software

Tutorials and guides for the Segway Dashboard, Segway Launcher app, Segway Pass, and Rent Pass platforms

22 articles

Segway IoT Device Management

Configure, troubleshoot, and manage Segway IoT modules including NB-O, NB-Y, NB-S3, Queclink, and Omni IoT types

16 articles

Segway Kick Scooters

Maintenance, repair SOPs, and operational guides for Segway ES4, MAX, MAX PRO, and MAX PLUS kick scooters

63 articles

Segway Moped & Ebike

Firmware updates, IoT configuration, and maintenance guides for Segway mopeds and electric bikes

3 articles

Segway Battery & Firmware

Battery maintenance, charging guidance, error codes, and firmware version management for Segway vehicles

5 articles

Segway Robotics

Setup, maintenance, and repair guides for Segway Robotics products including the S1 ServeBot and RMP platform

5 articles

Segway Max Pro (2.2) Repairs

Repair guides and video tutorials for the Segway Max Pro (2.2) electric kick scooter

55 articles

Segway S90L Repairs

Repair guides and video tutorials for the Segway S90L electric kick scooter

47 articles

Segway Max Plus X (2.4) Repairs

Repair guides and video tutorials for the Segway Max Plus X (2.4) electric kick scooter

38 articles

Segway C80 E-Moped Repairs

Repair guides and video tutorials for the Segway C80 E-Moped

37 articles

OKAI ES600P Repairs

Repair guides and video tutorials for the OKAI ES600P electric scooter

35 articles

Segway A200 E-Bike Repairs

Repair guides and video tutorials for the Segway A200 electric bike

32 articles

Segway E110L E-Moped Repairs

Repair guides and video tutorials for the Segway E110L E-Moped

29 articles

OKAI ES400B Repairs

Repair guides and video tutorials for the OKAI ES400B electric scooter

28 articles

Segway Ninebot Max Repairs

Repair guides and video tutorials for the Segway Ninebot Max electric scooter

25 articles

Segway Max Plus (2.3) Repairs

Repair guides and video tutorials for the Segway Max Plus (2.3) electric kick scooter

25 articles

Segway B200 E-Bike Repairs

Repair guides and video tutorials for the Segway B200 electric bike

25 articles

Segway B100 E-Bike Repairs

Repair guides and video tutorials for the Segway B100 electric bike

26 articles

OKAI ES400A Repairs

Repair guides and video tutorials for the OKAI ES400A electric scooter

24 articles

Segway L60E Repairs

Repair guides and video tutorials for the Segway L60E electric kick scooter

18 articles

ZIMO S4 Repairs

Repair guides and video tutorials for the ZIMO S4 electric scooter

5 articles

Sales & Positioning

Internal sales resources, objection handling, and competitive positioning

1 article

Can't find what you're looking for?

Our support team is ready to help. Reach out and we'll get back to you as soon as possible.

Contact Support