Mobile App Guide

The Levy Fleets mobile app allows customers to find, unlock, and ride vehicles in your fleet. This guide covers everything from downloading the app to earning loyalty rewards.

Overview

The mobile app provides a complete customer experience:

• Find vehicles - Map view shows available vehicles nearby
• Unlock and ride - Scan QR code or enter vehicle number
• Pay seamlessly - Wallet, cards, and packages for payment
• Earn rewards - Loyalty points and tier benefits

App Availability

Getting Started

Downloading the App

Registration

The app uses phone number verification for secure, passwordless login.

Identity Verification

Some fleets require identity verification before your first ride.

1. Tap Verify Identity when prompted
2. Take a photo of your government ID
3. Take a selfie for facial matching
4. Wait for verification (usually instant)

Finding Vehicles

Map View

The main screen shows a map with available vehicles:

• Vehicle markers - Tap to see vehicle details
• Current location - Blue dot shows your position
• Zones - Colored areas indicate service zones
• Battery level - Icon shows charge level

Vehicle Details

Tap a vehicle marker to see:

Finding Vehicles Nearby

The app only shows vehicles:

• Within the service area
• With sufficient battery
• That are available (not in use or maintenance)

If no vehicles appear, try:

1. Move to a different location
2. Check if you're within the service area
3. Wait a few minutes and refresh

Starting a Ride

Scan QR Code

Enter Vehicle Number

If you can't scan the QR code:

1. Tap Enter Code instead of scanning
2. Type the vehicle number (shown on the vehicle)
3. Confirm and unlock

Pre-Ride Checklist

Before riding, verify:

• Brakes work properly
• Tires are inflated
• Lights function (if riding at night)
• Battery level is sufficient for your trip
• No visible damage

During Your Ride

Active Ride Screen

While riding, the app shows:

• Duration - How long you've been riding
• Cost - Running total of ride cost
• Map - Your current location
• Controls - Pause, headlight, end ride

Pausing Your Ride

Need to stop temporarily?

1. Tap Pause on the ride screen
2. Vehicle will lock
3. Tap Resume when ready to continue
4. Vehicle unlocks and ride continues

Headlight Control

For vehicles with headlights:

1. Tap the headlight icon
2. Toggle lights on/off
3. Use at night or in low visibility

Group Rides

Riding with friends? Add them to your ride:

1. Start your ride normally
2. Tap Add Rider
3. Scan additional vehicles
4. All vehicles are linked to your account
5. You pay for the entire group

Ending Your Ride

Proper Parking

Before ending your ride:

1. Find a safe, legal parking spot
2. Avoid blocking sidewalks or entrances
3. Check for designated parking zones
4. Take a photo if required

Ending the Ride

Ride Receipt

After ending, you'll see:

Parking Rewards

End in a preferred parking zone to earn bonus loyalty points:

• Look for marked zones on the map
• Higher multipliers in high-demand areas
• Points added automatically to your account

Wallet & Payments

Wallet Balance

Your wallet is the primary payment method:

• View balance on the Wallet tab
• Funds deducted automatically during rides
• Add funds anytime

Adding Funds

Auto Top-Up

Never run out of funds:

1. Go to Wallet settings
2. Enable Auto Top-Up
3. Set your preferred amount
4. Funds added automatically when balance is low

Saved Payment Methods

Manage your cards:

• Add new cards securely via Stripe
• Set a default payment method
• Remove old or expired cards

Ride Packages

Purchase prepaid packages for savings:

1. Go to Packages tab
2. Browse available packages
3. Purchase desired package
4. Package benefits apply to rides automatically

Loyalty Program

Earning Points

Earn loyalty points by:

Loyalty Tiers

Progress through tiers for better benefits:

Viewing Your Status

Check your loyalty status:

1. Tap Loyalty tab
2. View current tier and progress
3. See available benefits
4. Track points earned this month

Using Benefits

Benefits apply automatically:

• Free unlocks - Next unlock is free
• Discounts - Reduced per-minute rate
• Points multiplier - Earn faster

Ride History

Viewing Past Rides

1. Tap History or My Rides
2. Browse your ride list
3. Tap a ride for details

Ride Details

Each ride shows:

• Start and end locations
• Duration and distance
• Cost breakdown
• Vehicle used
• Date and time

Downloading Receipts

1. Open ride details
2. Tap Download Receipt or Email Receipt
3. Save or share as needed

Support

In-App Help

Get help directly in the app:

1. Tap Support or Help
2. Browse help articles
3. Contact support if needed

Reporting Issues

For vehicle or ride issues:

1. Go to Support
2. Select the ride or vehicle
3. Describe the issue
4. Submit your report

Contact Options

Account Settings

Profile Management

Update your information:

• First and last name
• Email address
• Phone number (requires re-verification)

Notification Preferences

Control what notifications you receive:

• Ride updates
• Promotions and offers
• Account alerts

Privacy Settings

Manage your data:

• View data collected
• Request data export
• Delete account

Deleting Your Account

To delete your account:

1. Go to Settings → Account
2. Tap Delete Account
3. Confirm deletion
4. Account and data are permanently removed

Troubleshooting

Can't Find Vehicles

Can't Unlock Vehicle

Payment Issues

App Problems