Violations & Toll Management
When you operate a car sharing fleet, traffic violations, parking tickets, toll charges, and speeding tickets will eventually arrive — addressed to you as the vehicle owner. Levy Fleets provides an automated system to match these violations to the renter who was responsible, notify them, and collect payment including a processing fee.
How It Works
The violation lifecycle follows this flow:
- Violation received — You enter the violation into the system (manually, via bulk import, or through an integrated toll provider)
- Auto-matched to renter — The system matches the violation to the customer who had the vehicle at that date/time
- Customer notified — The matched customer receives a notification with violation details
- Dispute window — The customer has a configurable window (default: 72 hours) to dispute the violation
- Auto-charged — If no dispute is filed, the violation amount plus processing fee is automatically charged
Violation Types
| Type | Description | Examples |
|---|---|---|
| Traffic Violation | Moving violations caught by cameras or officers | Running a stop sign, illegal turn |
| Parking Violation | Parking-related tickets | Expired meter, no-parking zone, hydrant |
| Toll Charge | Highway or bridge toll charges | E-ZPass, SunPass, FasTrak |
| Red Light | Red light camera violations | Running a red light |
| Speeding | Speed camera or officer-issued tickets | Exceeding posted speed limit |
| Other | Any other violation type | HOV lane, emissions, inspection |
Adding Violations
Violations can enter the system through several sources:
| Source | How It Works |
|---|---|
| Manual | Enter violation details directly in the dashboard |
| Bulk Import | Upload a CSV of multiple violations at once |
| Toll Provider API | Automatic import from integrated toll providers |
| Email Parsed | Violations extracted from forwarded email notifications |
Manual Entry
Navigate to Violations
Open Dashboard → Disputes to access the violations management page.
Click Add Violation
Click Add Violation and fill in the required details: violation type, date, amount, vehicle, and location.
Attach Evidence
Upload supporting documents — ticket photos, toll receipts, or other documentation. These are stored as evidence and used if the customer disputes the charge.
Save
The system will automatically attempt to match the violation to the customer who had the vehicle at the time of the violation.
Matching Violations to Renters
When a violation is added, the system looks at which customer had the vehicle at the violation date/time and assigns a match confidence level:
| Confidence | Meaning |
|---|---|
| Exact | A ride record exactly covers the violation time — high certainty |
| Probable | A ride was active near the violation time but doesn't perfectly overlap |
| None | No matching ride found — manual review needed |
Violations with exact or probable matches are automatically linked to the customer. Violations with none confidence require manual matching by an operator.
Customer Notification & Dispute Window
Once a violation is matched, the customer is notified via push notification and email. The notification includes:
- Violation type and date
- Location of the violation
- Original fine amount
- Processing fee
- Total amount that will be charged
- Instructions for disputing
The customer then has a dispute window (default: 72 hours) to contest the violation before auto-charging occurs.
Dispute Flow
If a customer disputes a violation:
- Customer submits a dispute reason (20–500 characters) through the mobile app
- The violation's billing status changes to Disputed
- The dispute status is set to Open
- An operator reviews the dispute and supporting evidence
- The operator resolves the dispute as Accepted (waived) or Rejected (charge proceeds)
| Dispute Status | Meaning |
|---|---|
| Open | Customer filed a dispute, awaiting review |
| Under Review | Operator is reviewing the dispute |
| Accepted | Dispute accepted — violation waived, no charge |
| Rejected | Dispute rejected — charge proceeds |
Auto-Charging
If no dispute is filed within the dispute window, the system automatically charges the customer. The charge includes:
- Original violation amount — The fine or toll amount
- Processing fee — A configurable fee for handling the violation (default: $25.00)
- Total — Original amount + processing fee
Payment is attempted via the customer's default payment method (card or wallet).
Billing Statuses
| Status | Meaning |
|---|---|
| Pending | Violation recorded, not yet notified to customer |
| Notified | Customer has been notified, dispute window is open |
| Charged | Payment successfully collected |
| Failed | Payment attempt failed |
| Disputed | Customer filed a dispute |
| Waived | Violation waived by operator (no charge) |
| Paid Externally | Violation was paid outside the platform |
Reminders
If a violation is not disputed and auto-charge hasn't been triggered yet (or if payment failed), the system sends reminders:
| Setting | Default | Description |
|---|---|---|
| Max Reminders | 3 | Maximum number of reminder notifications |
| Reminder Interval | 48 hours | Time between each reminder |
Configuration
Violation settings are managed under Settings → Subaccount → Violations.
| Setting | Default | Description |
|---|---|---|
| Enabled | On | Master toggle for the violation system |
| Processing Fee | $25.00 | Fee added to each violation charge |
| Auto-Charge Enabled | On | Automatically charge after dispute window closes |
| Auto-Charge Delay | 72 hours | Wait time after notification before auto-charging |
| Notify Renter on Match | On | Send notification when a violation is matched |
| Notify Operator on New | On | Alert operator when new violations are added |
| Dispute Window | 72 hours | Time allowed for customer to dispute |
| Max Reminders | 3 | Maximum reminder notifications |
| Reminder Interval | 48 hours | Time between reminders |
| Default Violation Types | Parking, toll, speeding, red light | Types enabled by default |
Violation Clause in Agreements
When violations are enabled, a violation clause is automatically included in your rental agreement. You can customize this text in the violation settings under Violation Clause Text.
Evidence Management
Each violation can have attached evidence documents:
| Evidence Type | Description |
|---|---|
| Ticket Photo | Photo of the physical ticket or citation |
| Toll Receipt | Receipt from the toll authority |
| Supporting Doc | Any additional documentation |
Evidence is stored securely and attached to the violation record. If a customer disputes a charge and it escalates to a chargeback, this evidence is included in the automated chargeback defense. See Disputes & Chargeback Defense for details.
Need Help?
For questions about violation management or configuring auto-charge settings, contact us at support@levyelectric.com.