Pay an Outstanding Balance
If you have a negative wallet balance (outstanding amount owed), you can settle it by adding a payment card online. No app download is required — just use the link below.
How to Pay
Visit fleets.levyelectric.com/add-card and follow these steps:
Enter Your Information
Enter the name and email address associated with your Levy account.
Add a Payment Card
Enter your credit or debit card details in the secure Stripe form.
Balance Automatically Charged
Once your card is saved, any outstanding negative balance is automatically charged to the card. You'll see a confirmation with the amount paid.
No App Needed
You do not need to download or re-download the Levy app to pay an outstanding balance. The add-card page works in any web browser on your phone or computer.
Frequently Asked Questions
Why do I have an outstanding balance?
A negative wallet balance occurs when ride charges exceed the funds in your wallet. For example, if your wallet had $10.00 and a ride cost $15.40, you would have a -$5.40 balance. This amount is owed to Levy.
What happens after I pay?
Once your card is charged:
- Your wallet balance returns to $0.00 (or positive if you had partial credit)
- Your account is in good standing
- You can start new rides again
What if my card is declined?
If the charge fails after adding your card, you'll see a message letting you know. Try a different card or contact support at support@levyelectric.com.
I received a collections notice — what should I do?
Visit fleets.levyelectric.com/add-card to add a card and settle the balance. If you believe the charge is incorrect, contact support@levyelectric.com with your account details and we'll review it.
Is this page secure?
Yes. Card details are collected directly by Stripe, a PCI-certified payment processor. Levy never sees or stores your full card number.
For Support Agents
When a customer needs to pay an outstanding balance, direct them to:
https://fleets.levyelectric.com/add-card
Key details:
- The page is public (no login required)
- Customer enters their name and email to look up their account
- After adding a card, any negative wallet balance is automatically charged
- If the charge succeeds,
charged: trueandamount_chargedare returned - If the charge fails (e.g., insufficient funds), the card is still saved but the balance remains
Do not tell customers to re-download the app just to pay a balance — the web page is simpler and faster.