Rides & Operations

Manage active rides, view ride history, and handle ride operations

10 Articles

Short-Term Reservations (Hold a Vehicle)

Let riders hold a specific vehicle for a few minutes while they walk to it. Configure duration, fees, and whether the fee is credited back when the rider unlocks.

8 min read
beginner

Group Rides Setup

Enable customers to ride with friends and family by unlocking multiple vehicles in a single session - share packages and simplify group outings

8 min read
intermediate

Ride Management

Complete guide to monitoring and managing rides in Levy Fleets - track active rides, view history, handle issues, and understand ride lifecycle.

15 min read
beginner

Ending Group Rides

Learn how group rides work and how to end multiple rides from a group session simultaneously

10 min read
intermediate

Ending Rides

Learn how to end rides through the dashboard, including forcing completion for stuck or abandoned rides

10 min read
intermediate

Managing Rides

Monitor and manage all ride activity in your fleet with the comprehensive Rides page

12 min read
beginner

Ride Detail Page

Deep dive into individual rides with comprehensive ride details, activity timeline, pricing breakdown, and admin actions

15 min read
intermediate

Ride Feedback System

Technical overview of the feedback system architecture - rating workflows, analytics dashboards, and data collection processes

12 min read
beginner

Ride Feedback

Collect and analyze customer feedback to improve fleet quality and customer satisfaction

12 min read
beginner

Ride Pausing

Understand how ride pausing works, including manual pauses, auto-pause triggers, and safety-first vehicle immobilization

18 min read
intermediate