Notification Settings

Configure how you and your team receive notifications, and control customer communications. Set up alerts for critical events, daily summaries, and automated messages.

Operator Notifications

Alert Types

Delivery Channels

Configure how to receive alerts:

Critical Alerts

Events requiring immediate attention:

Warning Alerts

Events needing soon attention:

Informational Alerts

Routine updates:

Configuring Operator Alerts

Per-User Settings

Each team member can configure:

1. Go to Profile > Notifications
2. Toggle alerts on/off
3. Select delivery channels
4. Set quiet hours

Team Defaults

Set defaults for new users:

1. Go to Settings > Notifications
2. Configure default settings
3. Apply to all or new users

Alert Routing

Route alerts to specific people:

• Critical → On-call manager
• Maintenance → Field team
• Payments → Finance team

Event Notifications

Vehicle Events

Ride Events

Customer Events

System Events

Daily Summaries

Summary Reports

Receive daily operational digest:

• Total rides
• Revenue
• Active vehicles
• New customers
• Issues to address

Summary Timing

Configure when to receive:

• Time of day
• Days of week
• Time zone

Summary Recipients

Choose who gets summaries:

• All admins
• Specific users
• Distribution list

Customer Notifications

Transactional Messages

Automatic notifications to customers:

Marketing Messages

Promotional communications:

Configuring Customer Messages

1. Go to Settings > Notifications > Customer
2. Toggle message types
3. Customize templates
4. Set frequency limits

Message Templates

Customize notification content:

• Subject lines
• Body text
• Call-to-action
• Branding

Frequency Caps

Prevent notification fatigue:

• Max emails per day
• Max push per hour
• Quiet hours
• Opt-out handling

Integration Notifications

Slack Integration

Send alerts to Slack:

1. Connect Slack workspace
2. Select channel
3. Choose alert types
4. Configure formatting

Microsoft Teams

Send alerts to Teams:

1. Create incoming webhook
2. Add webhook URL
3. Select alert types

PagerDuty

Route critical alerts:

1. Connect PagerDuty
2. Configure service
3. Set escalation policy

Email Distribution Lists

Route to multiple addresses:

• Support team
• Operations team
• Management
• External partners

Quiet Hours

Configuring Quiet Hours

Suppress non-critical alerts:

1. Set start time
2. Set end time
3. Select days
4. Choose exceptions

During Quiet Hours

• Critical alerts: Always sent
• Warnings: Queued for morning
• Info: Queued for morning

Override Quiet Hours

Mark yourself as on-call:

• Receive all alerts
• Temporary override
• Scheduled on-call

Alert Escalation

Escalation Rules

If alert not acknowledged:

1. 5 minutes: Resend to same user
2. 15 minutes: Send to backup
3. 30 minutes: Send to manager
4. 1 hour: Send to on-call admin

Acknowledgment

Mark alerts as acknowledged:

• Click link in email
• Reply to SMS
• Button in Slack

Testing Notifications

Test Alerts

Verify setup works:

1. Go to Settings > Notifications
2. Click Send Test
3. Select alert type
4. Verify receipt

Preview Messages

See how messages look:

• Email preview
• SMS preview
• Push preview

Best Practices

Alert Fatigue

Avoid over-alerting:

• Only critical items as SMS
• Group related alerts
• Set appropriate thresholds
• Review and tune regularly

Coverage

Ensure 24/7 coverage:

• Multiple recipients for critical
• On-call rotation
• Backup contacts
• Escalation paths

Documentation

Document notification strategy:

• Who gets what
• Why each alert exists
• Response procedures
• Escalation paths

Troubleshooting

Not Receiving Alerts

1. Check notification settings
2. Verify email/phone correct
3. Check spam folder
4. Test notification

Too Many Alerts

1. Review thresholds
2. Disable low-value alerts
3. Aggregate similar alerts
4. Adjust quiet hours

Delayed Alerts

1. Check email delivery
2. Verify SMS gateway
3. Review integration status
4. Check for rate limits

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