Ride Management

The Rides page provides comprehensive visibility into all ride activity across your fleet. Monitor active rides in real-time, review completed trips, investigate issues, and track key performance metrics.

Navigation

Access the Rides page from the sidebar by clicking Rides.

Dashboard Overview

Summary Cards

At the top of the Rides page, summary cards show key metrics:

Card	Description
Total Rides	All rides in the selected period
Active Rides	Currently ongoing rides
Completed Rides	Successfully finished rides
Total Revenue	Revenue from all rides

Click Active Rides to filter the list to show only ongoing rides.

View Modes

List View - Detailed table with full ride information
Card View - Compact cards for mobile viewing

Understanding Ride Status

Status Types

Status	Description	Visual
Active	Ride is currently in progress	Green badge
Paused	Ride temporarily paused	Yellow badge
Completed	Ride finished successfully	Gray badge
Cancelled	Ride was cancelled	Red badge

Auto-Pause States

Rides can be automatically paused for various reasons:

Reason	Description
Throttle Disabled	Vehicle throttle disabled (e.g., in no-go zone)
Locked	Vehicle was locked during ride
Low Battery	Battery dropped below threshold
Connection Lost	IoT device lost connection

Auto-Pause Billing

While paused, rides continue to accrue time charges unless your pricing is configured otherwise.

Viewing Ride Details

Ride Information

Click on any ride to view its full details:

Basic Information:

Ride number (unique identifier)
Customer name and contact
Vehicle number and model
Start and end times
Duration and distance

Financial Details:

Unlock fee
Per-minute charges
Total fare
Payment method
Promo codes applied

Route Information:

Start location
End location (for completed rides)
Route map with GPS trail
Speed data

Real-Time Data (Active Rides)

For active rides, the detail view shows:

Live duration counter
Current location on map
Live speed reading
Battery level
Connection status

Filtering and Searching

Quick Filters

Filter	Description
All	Show all rides
Active	Only ongoing rides
Completed	Only finished rides
Cancelled	Only cancelled rides

Search

Search for rides by:

Ride number
Customer name
Customer email
Vehicle number

Advanced Filters

Date range - Filter by start date
Status - Specific ride status
Vehicle - Rides for a specific vehicle
Customer - Rides by a specific customer

Context Filtering

Navigate to Rides from:

Vehicle details - Shows rides for that vehicle
Customer details - Shows rides by that customer

The filter is automatically applied and shown in the header.

Ride Lifecycle

Starting a Ride

Rides begin when a customer:

Scans the vehicle QR code
Unlocks via the app (if vehicle is nearby)
Vehicle unlocks successfully
Timer starts

The system records:

Start timestamp
Start location (GPS)
Customer ID
Vehicle ID
Unlock fee

During the Ride

While a ride is active:

GPS locations are recorded periodically
Speed is monitored for zone enforcement
Battery level is tracked
Time charges accrue

Ending a Ride

Rides end when:

Customer taps "End Ride" in the app
Vehicle is locked
Final location is recorded
Fare is calculated and charged

Automatic Ending

Rides may end automatically if:

Maximum ride duration is reached
Vehicle battery is depleted
Customer payment fails
Operator force-ends the ride

Managing Active Rides

Monitoring Active Rides

Click Active Rides summary card
View all ongoing rides
Click individual rides for details
Monitor for unusual activity

Force-Ending a Ride

In exceptional circumstances, operators can end rides:

Click on the active ride
Click End Ride (admin action)
Confirm the action
Provide a reason (for records)

Force-End Billing

Force-ended rides are still billed up to the end point. The customer receives a notification explaining the ride was ended by the operator.

Handling Paused Rides

For paused rides:

Review the pause reason
Check vehicle status
Contact customer if needed
Vehicle will resume when issue resolves

Ride Analytics

Per-Ride Metrics

Each ride shows:

Duration - Total time (minutes)
Distance - Total distance (km)
Average Speed - km/h
Revenue - Total charges

Aggregated Metrics

View trends in:

Rides per day/week/month
Revenue over time
Average ride duration
Popular start/end locations

Route Visualization

Ride Map

Completed rides show:

Start point (green marker)
End point (red marker)
Route path (blue line)
Waypoints along the route

GPS Trail

The GPS trail shows:

All recorded locations
Color-coded by speed
Timestamps at intervals
Pause points highlighted

Handling Issues

Common Issues

Issue	Cause	Resolution
Ride won't end	Lock failure	Check vehicle status, try again
Incorrect charge	Pricing error	Review and issue refund
Missing route data	GPS issues	Check IoT device
Stuck in "active"	App/connection issue	Force-end if needed